Enter Request

To reach the ServiceNow Employee Self Service (ESS) Portal, use this link:


You will need to authenticate with your CalNet ID and passphrase. Once logged in, you will be able to:

  • Manage your existing tickets
  • Contact IT for assistance
  • Get HR help
  • Search the Knowledge Base

Note: If you are requesting IST Telecom services, please visit http://tc.berkeley.edu/. IST Telecom services include:

  • Requesting new voice or telecom services
  • Changing, moving or disconnecting existing voice and data services
  • Voice
  • Cellular
  • ReadyTalk
  • Data Network
  • Voice Projects
  • Telecom Service Funding Changes
  • Telecom Service Ownership Changes