Our mission is to facilitate transformative service delivery at UC Berkeley through campuswide deployment of ServiceNow. By unifying service delivery efforts at Berkeley within an industry leading platform, campus customers will receive a measurably better experience with decreased overall costs. Through collaboration, we can achieve new levels of success!


ServiceNow will enable automated and standardized services management and support a shared services model for more automation opportunities within groups by offering:

  • Improved incident/case tracking, problem management, and service request resolution
  • Ability to extend the tools to other campus departments
  • Removing the need to maintain commodity servers and applications
  • Improved reporting capabilities

An Overview of Incident Management in ServiceNow

Introducing Incident Management in Business Edition