ServiceNow is software built in a cloud computing platform that helps organizations manage digital workflows for enterprise operations. The Enterprise Service Management team provides software solutions for campus customers on the following platforms:
- Information Technology (IT)
- Human Resources (HR ServiceHub and Portal)
- Communication & Network Services (Telecom Catalog aka TelCat)
- Telemanagement System (Pinnacle)
Service offerings include application support, custom application development, integrations, business process mapping, migration, and consultation. Our mission is to facilitate transformative service delivery at UC Berkeley using ServiceNow. By unifying service delivery efforts at UC Berkeley within an industry-leading platform, campus customers will receive a measurably better experience with decreased overall costs. Through collaboration, we can achieve new levels of success.
ServiceNow at Cal will enable automated and standardized services management, and support a services model for more automation opportunities within groups by offering the following benefits:
- Improved service catalog, service request provisioning, incident/case tracking, problem management, project management, and other helpful tools;
- Ability to extend the tools to other campus departments;
- Removes the need to maintain commodity servers and applications;
- Improved reporting capabilities;
- And more!
Get help with ServiceNow
Options |
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Purpose of ServiceNow instance |
Search the knowledge base for quick answers to IT questions or submit a ticket for help. |
Get answers to HR questions, access employee recruitment forms, and more. |
Order a cellular or desk phone plus other voice and network services. |
Request service |
Email: telcathelp@berkeley.edu |
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Visit the service website |
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Report a problem |
Email: telcathelp@berkeley.edu |
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Service Provider Information |
Berkeley IT | Campus Applications and Data | Administrative Applications - Enterprise Service Management (ESM) |
Berkeley IT | Campus IT Infrastructure | Voice Services |
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Service Level |
This service is supported Monday-Friday, 8 a.m. to 5 p.m. PST |